Who We Are:

Tangent Scale Models, based from Asheville NC, began development of our first HO scale product in early 2006, and entered the marketplace on July 27, 2007 at the NMRA National Train Show in Detroit, MI.  Our motto: Unparalleled scale replicas for discriminating railroad modelers.  With experience drawn from the real railroad industry, as well as the model railroad industry, our goal is to fuse the two together and provide you with high-quality, well-researched scale models.  Detailing and overall fidelity is important as well, and our first product delivers both.  Another goal of ours is to provide modelers with information about the products they purchase, as well as materials to customize their models.  We hope you enjoy our models, and we love to hear from our customers.  Please feel free to let us know how we are doing.

Contact Us:

Tangent Scale Models
PO Box 6514
Asheville NC28816
Phone: 828-279-6106

Email:tangentscalemodels@yahoo.com
PayPal ID:tangentscalemodels@yahoo.com
Chat with us!  Yahoo Messenger ID: tangentscalemodels

Customer Security Information:

• We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

• We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

• It is important for you to protect yourself against unauthorized access to your password and to your computer. Be sure to logout of your account when finished using a shared computer.

• Please feel free to call us with your order if you are uncomfortable placing an order online. Our contact line: 828-279-6106.
   

What is your return/refund policy?

In our quest to produce accurate and detailed scale replicas, Tangent Scale Models PS4740 hopper cars include more than 100 hand-assembled parts.  While we take great pride in our product quality, in rare instances there may be a damaged part from manufacturing.  We offer a 30-day return and refund policy for product defects.  We will repair or replace any product that is found to be defective from manufacture.  If a part is loose from transit or handling, it can be quickly repaired with a drop of CA-type glue.

How quickly do you process orders?

In our quest for high-quality customer support, we process orders within 1-2 days of receipt, at latest.  We will advise you over email if it will take longer..

How do I order Internationally via your webpage?

Ordering internationally is easy!  First, add the products you would like to purchase to your shopping cart.  Then, when you click the "checkout" button, the website takes you to the "Login" screen, where you click on the "International" button and complete your order.  Please let us know if you have difficulty!