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  1. Who We Are:

    Tangent Scale Models, based from Asheville NC, began development of our first HO scale product in early 2006, and entered the marketplace on July 27, 2007 at the NMRA National Train Show in Detroit, MI.  Our motto: Unparalleled scale replicas for discriminating railroad modelers.  With experience drawn from the real railroad industry, as well as the model railroad industry, our goal is to fuse the two together and provide you with high-quality, well-researched scale models.  Detailing and overall fidelity is important as well, and all of our products include both as standard, which means Kadee couplers and metal wheels as standard on our products.  Another goal of ours is to provide modelers with information about the products they purchase, as well as materials to customize their models - see the prototype information located on the "Photos and Info" tab above.  We hope you enjoy our models, and we love to hear from our customers.  Please feel free to let us know how we are doing.

  2. Contact Us:

    Tangent Scale Models
    PO Box 6514
    Asheville NC 28816
    Phone: 828-279-6106

    Email:tangentscalemodels@yahoo.com
    PayPal ID:tangentscalemodels@yahoo.com
    Chat with us!  Yahoo Messenger ID: tangentscalemodels

  3. Where can I get Tangent Scale Models HO scale freight cars?

    You can order right here on our website 24-7, and we offer discounts for direct orders placed in bulk!  Additionally, because we understand the importance and value of the brick and mortar hobby shop within our hobby, we proudly sell to brick and mortar shops so you can see before you buy.   Please let us know if you have difficulty ordering our products - if we have it in stock you should have no trouble getting it!   Call us or write!

  4. Customer Security Information:

    • Please feel free to call us with your order at 828-279-6106 if you are uncomfortable placing an order online. Our contact line: 828-279-6106.

    • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

    • We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the credit card processing company during order processing.

    • It is important for you to protect yourself against unauthorized access to your password and to your computer. Be sure to logout of your account when finished using a shared computer.

  5. How quickly do you process orders?

    In our quest for high-quality customer support, we process orders within 1-2 days of receipt, at latest.  We will advise you over email if it will take longer..

  6. How do I order Internationally via your webpage?

    Ordering internationally is easy!  First, add the products you would like to purchase to your shopping cart.  Then, when you click the "checkout" button, the website takes you to the "Login" screen, where you click on the "International" button and complete your order.  Please let us know if you have difficulty!

  7. Can I order with Paypal via your webpage?

    You can order with Paypal, or with Visa, Mastercard, or Discover!  First, add the products you would like to purchase to your shopping cart.  Then, click the "checkout" button to pay via credit cards.  To pay via Paypal, press the "Checkout with Paypal" button.   Please let us know if you have difficulty!

  8. Can I pay with a check or money order?

    Yes, we accept checks and money orders generated from US banks.  Place the objects you want to purchase in the shopping cart at this website, then on the left side insert your zipcode to the "Estimate Shipping and Tax" section, and press "Get Rates" which lets you get a shipping total for your order.   Don't forget you can pay immediately with Paypal linked to your checking account at no extra cost to you!   Please let us know if you have difficulty!

  9. During web ordering, why aren't items I select being placed into my cart?

    Like other websites for ecommerce, www.tangentscalemodels.com requires certain security level settings for a successful ordering experience.   If you are having problems, your browser security settings are too high.   The best way to handle this is to go to Tools - Internet Options.   Then, click the "Security" tab.   Then, set your browser security to "Medium" which should solve your issue.   If you have further issues or do not want to change your browser settings, call in your order to 828-279-6106!   We'd love to speak with you personally and quickly take your order.   You should not have any difficulty ordering products from Tangent Scale Models.

  10. How do I submit model photos for the "Share" tab?

    Please send an email with a file attachment to tangentscalemodels@yahoo.com and if possible please crop the photo to 1000 pixels wide and 72 dpi.   If you cannot do that do not worry.

  11. What is your return/refund policy?

    In our quest to produce accurate and detailed scale replicas, some products from Tangent Scale Models include more than 100 hand-assembled parts.  While we take tremendous pride in our product quality, in rare instances there may be a damaged part from manufacturing.  We offer a 30-day return and refund policy for product defects.  We will repair or replace any product that is found to be defective from manufacture.  If a part is loose from transit or handling, it can be quickly repaired with a drop of CA-type glue.
© 2012 Tangent Scale Models